Home Cancellation Policy
Your monthly subscription order can be cancelled at any time as per your wish. Your balance amount after the reduction of subscription fee will be refunded to your account within 15 working days. Auto-renewing subscriptions can be turned “off” at any time - meaning we will cancel the next automatic renewal of the subscription. Please cancel the monthly kit day before the billing date or drop us a mail or contact us five days prior to the shipping date. If the order is cancelled before shipping your subscription will be cancelled immediately within a day and you will be refunded within 5 working days after the reduction of applicable subscription fee. You can choose to cancel the future subscription but it cannot be cancelled once it is shipped.
(i) Return Policy: Unless the Product information page states that a Product is a Final Sale, Company will accept returns only for store credit and only in accordance with the Return Procedures below. If a Product is a Final Sale, then the sale is final and no returns will be accepted. Provided that Company confirms that your Product was not a Final Sale and was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that we will issue you a store credit in the amount charged for the applicable Product; provided that the credited amount will not include the applicable Delivery Fee, which is nonrefundable. Store credit may only be used for future purchase of Products on the Site (excluding gift cards) and are not transferable.
(ii) Exchanges: We do not accept any Product exchanges.
(iii) Damaged Products: If the Product arrives damaged or not substantially as described on the Product information page (“Damaged Product”), Company will accept returns for a full refund only in accordance with the Return Procedures below. Provided that Company confirms that your Product was a Damaged Product and was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card in the amount charged for the Damaged Product (if your credit card has already been charged for the Product) or (b) we will not charge your credit card for the Damaged Product. The refunded amount will include the applicable Delivery Fee.
(iv) Return Procedures: The following sets forth the required “Return Procedures”: All returns must be made within 14 days after the Product shipment date. All returned Products must be unused and returned in accordance with the instructions received from contacting customer service at SUPPORT@BIGBANGKIT.COM. You are solely responsible for the cost of shipping the returned Product. All Products not returned in accordance with the Return Procedures shall be sent back to you and no credit or refund will be issued.